Order & Shipping

What are "Made To Order" Items?

Items labeled as 'Made To Order' require extra time for production. 3-7 days before shipping

What are "In-Stock" items?

Items marked as 'In-Stock' are products currently available in inventory for immediate shipment.

What are "Single Shipment" items?

Items labeled as "Single Shipments" are products that will be shipped individually due to their size or weight.

How is shipping calculated?

Shipping rates are determined by the location, destination, size, and weight of the item.

Do you offer free shipping?

Free US Shipping over $75, international over $150
For Giclee Prints, Vinyl Stickers and Tshirts *Automatically applied*

Do you ship internationally?

Yes we do !

Combine Shipping?

Items labeled 'Combine Shipping' imply that products can be bundled and shipped together to you

Multiple Tracking Numbers?

This is due to have a mixture of items in your cart when checking out. Example" A 16x20 canvas 1 t-shirt and 2 vinyl stickers. Canvas(single shipped item), t-shirt and vinyl stickers combinable. Resulting in 2 shipments (tracking numbers)
*Shipping will be charged for the Single shipment item*

How long does it take to process my order?

Orders typically take 3-10 business days to process, excluding weekends and holidays *made to orders can take slighly longer*

Sales tax?

As a credible New York business, we must collect sales tax and remit it to the state. It's crucial to clarify that we don't benefit from these taxes. Our focus is on adhering to state regulations on tax collection.

Import taxes and fees?

For international buyers, customs, import duties, and VAT fees are their responsibility. These charges are separate from the product price and shipping cost, to be paid upon delivery. It's recommended to consult local customs for fee details before ordering. Thank you.

Can i cancel my orders?

Items made to order are non-cancelable due to the time required for production. Our goal is to streamline the process for immediate fulfillment.
For In-Stock items, you have 24 hours to cancel.

Shipping times?

US Orders typically see delivery times between 2 and 5 business days. In rare instances, deliveries may exceed a week

International Shipping times?

Items dispatched from our In house facility in New York, USA typically arrive in 14-30 business days. Made to order, orders processed at our fulfilment centers may take 7-15 business days (please allow extra time for production).

I never got my order, what to do?

Ask neighbors if they received the package for you. If that fails, its best to contact the the delivery service. (USPS, UPS OR FEDEX about the missing package.
*We aren't responsible for missing packages* Once its dropped off. its the mailing carriers responsibility

My items arrived damaged, now what?

Contact Info@offseam.com and send photos of the damaged goods for us to determine the best course of action